How We Handle Feedback & Feature Requests
We're always looking to improve our product and the best way for us to do that is to collect your feedback.
In order to collect feedback and deliver it directly to our product team, we give all our customers an account for Pendo.
(Please reach out to us if you haven't received an account!)
The Benefits of Pendo
Rather than having your great ideas lost in the swirling black hole, never to be seen again, Receptive ensures that your voice is heard.
You can now have a direct and visible impact on where our product is heading and the features which we implement.
You'll be able to understand our decision-making process and receive feedback on your ideas from our Product Team.
In short, you'll be intrinsically linked to the development of our product. And that means a better product for everyone.
How to Use Pendo
To submit your feedback, simply follow the instructions below.
Start off by logging into Pendo, you’ll be taken to the Pendo dashboard.
Information on how to suggest an idea can be found in this article.
The Feedback Process
All new feedback is reviewed weekly to ensure it's not already an existing feature or something that we can help you with straight away. Then it will be moved to "Awaiting Feedback" status to gauge demand from our other users and team members.
In our Monthly roadmap meetings, our product team and stakeholders will review the top 10% of customer requests and respond to them personally.
In order to get your requests into these meetings, make sure they are clearly written (in English), with details about what you’re trying to accomplish, your current workaround (if you have one), what problems you’re having, and any other details that will help build a case for why this is an important request to you.
Once the feedback has been reviewed, the status of it will change accordingly and you'll be made aware of any status changes and progress.
When you submit feedback or vote on other people's ideas, you'll automatically start to receive notifications about the features you've expressed an interest in. These will come from firstname.lastname@example.org.
You'll be notified when:
- Your request is initially reviewed.
- Items you vote on are reviewed, updated, or released.
- Comments are added to requests that you've submitted or voted on.
If you don't want to receive notifications, then click on the "Manage Email Preferences" link in the footer of any emails you receive from Pendo.
The status of each request will change over time. The table below explains what each status means.
Our Roadmap is visible on Pendo after logging in to the platform but is also publicly accessible in case you want to send it to others.