Community Management System

Product · Community Management System

One place where organisations
work together.

The Community Management System is the core of the Community Collaboration Platform. Members, groups, content, events and discussions come together in one secure space, shaped around how your organisations actually work.

Open the manual Community Management System overview
GroupsEventsRoles and permissionsOrganisationsSingle sign-onModeration

How it works

Set up the structure once; members do the rest.

1
Site managers

Shape the structure

Create groups, set roles and permissions, and decide who sees what, by group, organisation or user segment.

User roles
2
Members

Work and share together

Members post topics, run discussions, organise events and share files, in open or closed groups.

Groups
3
Community managers

Keep it healthy

Moderate content, onboard new members and keep everyone informed with notifications and digests.

Discussions and moderation

Use cases

What clients use the Community Management System for.

Cross-organisational programmes

Bring partners, members and experts from different organisations into one shared workspace.

Groups

Member networks and associations

Give members a place to meet, share knowledge and organise events, with organisation profiles.

Events

Knowledge sharing

Pages, books, resource libraries and search keep knowledge findable for everyone who needs it.

Information and content

Secure collaboration

Single sign-on, fine-grained permissions and moderation for communities with strict requirements.

Single sign-on

Built for organisations with high requirements

Used by international institutions, associations and public bodies.

Fine-grained access

Roles, group roles, organisation membership and user segments decide who sees and does what.

Customised content access

Your identity provider

Members sign in with your own SSO; accounts can be provisioned automatically.

Single sign-on

Privacy by design

Consent, cookie settings and account deletion built in.

GDPR and data privacy

Who it's for

  • Programme and network managers who bring organisations together around a shared goal.
  • Community managers who onboard members, moderate and keep the community active.
  • Site managers and IT who configure access, branding and integrations.

Explore the manual

Open sourceBuilt on Drupal and Open Social, so you are never locked in.
Hosted in EuropeOn the Sovereign Cloud Platform, ISO 27001 certified.
ExtendableAdd-ons, AI, engagement and analytics when you need them.
Accessible from anywhereDesktop, mobile browser and native app.

Works well with

Community Management System is one of six products on the Community Collaboration Platform.

Sovereign Cloud Platform

Secure, single-tenant hosting with your data where it belongs.

Learn more

Engagement Studio

Segments, emails and campaigns that bring members back.

Learn more

Gaia AI

AI that answers, assists and moderates, using your own content.

Learn more
Tips from Customer Success

Get more out of the platform.

Start with a few groups, not thirtyLaunch with a handful of active groups and add more when members ask for them. Empty groups make a community feel quiet.Read about groups →Give moderators their own roleSpread the work: content managers and group managers can keep things tidy without full site manager rights.See the user roles →