Product · Gaia AI
AI that works with
your community's knowledge.
Gaia AI helps members find answers, helps editors write and helps community managers keep discussions relevant. It uses your platform's own content, and only for the features you switch on.
How it works
Set the context once, switch on what you need, and Gaia AI works with your own content.
Describe your community
Write down what your community is for. Gaia AI uses this purpose to judge whether new content fits.
Setting up Gaia AISwitch on the features you need
Chatbot, AI search, editor assistant, relevancy score and spam prevention can each be set up separately.
Setting up Gaia AIAnswers from your own content
Members get answers with links to the sources, editors get suggestions, and moderators get a score per post.
Gaia AI overviewUse cases
Where Gaia AI saves time for members and community managers.
Answer recurring questions
Members ask in plain language and get an answer from your guides, topics and events, with the sources.
Gaia AI chatbotKeep discussions on topic
Every new post gets a score against your community purpose, so moderators see what to review first.
Relevancy scoreStop spam automatically
Unpublish low-scoring content, block spam accounts and grow your spam word filter without manual work.
Spam preventionWrite and translate faster
Generate a first draft, summarise, change the tone or translate, right in the editor.
Editor assistantResponsible AI by design
Built for organisations that need to know where their data goes.
Only what a feature needs
Each request sends only the text needed for that task. The AI model never gets access to your database.
No training on your content
AI models are used to answer only. Your content is not used to train third-party models.
Your choice of model
Use the model Open Social manages for you, or connect your own provider, including European or self-hosted models.
You stay in control
Suggestions are only suggestions, scores are signals, and you choose when automatic actions kick in.
Who it's for
- Community managers who want to keep discussions relevant and spam-free with less manual moderation.
- Editors and communication teams who write, summarise and translate content for different audiences.
- Members who want quick answers from the knowledge already in the community.
Works well with
Gaia AI is one of six products on the Community Collaboration Platform.