What is the Community Management System?
The Community Management System (CMS) is your essential tool for building, maintaining, and growing a thriving online community platform. It offers a comprehensive suite of products designed to customize and personalize your members’ experiences, helping you meet your community goals effectively.
How does it fit into the CXP?
The CMS is effectively the backbone of the Community Experience Platform (CXP), primarily because it’s where the majority of your community's interactions and experiences take place. You can (and should) integrate features like AI and Engagement Automation, but your community members will feel the effects of those enhancements primarily through the CMS. This product has been at the core of Open Social for years, and it has now been reimagined with a new name and an abundance of exciting new possibilities.
What are the key capabilities?
The CMS is packed with a multitude of features and functionalities to truly personalize and supercharge your community's experience. Each feature has it's own unique impacts and possibilities, so each has it's own dedicated guide to help you explore the possibilities. These are covered in the following pages, but they are grouped into the following categories:
- Community & Member Management: Streamline the management of users, profiles, groups, and roles for efficient oversight and engagement.
- Information & Content Management: Effectively manage both user-generated and organizational content with tools for moderation, scheduling, and reporting.
- Engagement & Collaboration Tools: Foster interaction and participation through social and collaborative features tailored to your community’s unique needs.
- Platform Configuration & Appearance: Customize the platform’s design and functionality to create an engaging site that reflects your community’s identity.
- Learning, Innovation, and Growth: Leverage analytics and tools that support continuous learning and growth within your community.
Extensions and Expansions
In addition to these key capabilities, you can extend and expand the CMS in several ways. This includes adding dedicated features or integrating third-party applications that enhance your community management experience. The guides in this section will walk you through these features and their possibilities. Remember, you can also reach out to your Customer Success Manager to discuss how these enhancements could benefit your experience with the CMS.
Looking for something specific? Use the contents block to the right to navigate directly to the relevant guide, or try asking Gaia via the chatbot!