Engagement Studio is the product of the Community Collaboration Platform for automated, personal communication with your members: onboarding journeys, re-activation campaigns and targeted emails. It works alongside your Community Management System and uses its member data and activity, so you can reach the right people at the right moment without manual work.
New to Engagement Studio? Read what it is, who it is for and how clients use it.
Start here
- Introduction: how Engagement Studio connects to your Community Management System, and which data is synced.
- Key functionality: the three building blocks in short: segments, channels and campaigns.
Build your engagement
1. Segments: who you want to reach
- Segments: group members by profile and behaviour on the platform.
- Creating segments and reaching inactive users.
- Segment recipes: ready-made segments for onboarding, reactivation and promotions.
- Contact management and importing contacts.
2. Channels: how you reach them
- Channels: the ways Engagement Studio can contact members.
- Creating an email.
3. Campaigns: when and in which order
- Campaigns: automated journeys, such as onboarding or re-activation.
- Emails in campaigns and finalising and managing your campaigns.
What is included
Engagement Studio is available from the Premium tier. It includes segmentation and targeting, campaign management, and progress tracking with engagement insights. The number of emails you can send per month depends on your tier.
Available as add-ons: on-page notifications, SMS and push notifications, and a weekly or monthly digest email (a personalised newsletter for every member). See all add-ons.
Need help?
Contact your Customer Success Manager to discuss your engagement goals or add-ons, or use the support portal for questions about using Engagement Studio.